Expert help for any email account. Any provider. Any time.
Locked out, not receiving mail, or worried your account was hacked? Start a live chat and a specialist will guide you step by step — in plain English, while you stay in control of your account.
- No password ever requested
- 24/7 live chat
- Resolved or refunded
- Free diagnosis · price shown before you pay
EmailHelp is an independent third-party service and is not affiliated with Google, Microsoft, Yahoo, Apple, AOL or any other email provider.
Any provider
We help with accounts from all major providers
Personal webmail, internet-provider email or a custom business domain — if it sends and receives mail, we can help you with it.
™/® Trademarks belong to their respective owners. EmailHelp is an independent service and is not affiliated with, endorsed by or sponsored by any email provider.
What we fix
Whatever went wrong with your email, we’ve seen it before
Most email problems fall into one of these eight. Find yours — or just start a chat and let a specialist work out what’s wrong.
Login & access problems
“Wrong password” loops, unfamiliar sign-in prompts and verification codes that never arrive.
Learn morePassword & account recovery
Forgotten passwords, outdated recovery phones and emails, and recovery forms that keep getting rejected.
Learn moreLocked, suspended or disabled
“Unusual activity” locks, suspended accounts and disabled mailboxes — we help you appeal and get back in.
Learn moreNot sending or receiving
Bounced messages, mail stuck in the outbox, empty inboxes and important emails landing in spam.
Learn moreHacked account & security
Take back control, remove unknown devices and forwarding rules, then lock things down with 2-step verification.
Learn moreSetup & sync on devices
Phones, tablets and mail apps like Outlook, Apple Mail and Thunderbird — set up correctly and syncing everywhere.
Learn moreSpam, filters & organization
Storage full, spam floods and messy inboxes. We set up rules, labels and cleanup routines that stick.
Learn moreBusiness & custom-domain email
Mailbox setup, SPF/DKIM guidance so your mail gets delivered, migrations, backups and admin help.
Learn moreHow it works
From “help, my email is broken” to fixed — in four steps
No tickets, no hold music, no jargon. You stay in control of your account the whole time.
Start a chat
Click the chat button and tell us what’s happening. A specialist replies in about a minute, day or night.
Describe the problem
We ask a few plain questions to pinpoint the cause and give you a clear quote — before anything is charged.
Fix it together
Follow simple steps on your own screen, or share it with your consent while you keep full control.
Stay protected
We help you set up recovery options and 2-step verification so the same problem doesn’t come back.
Why EmailHelp
Support that works for you — not for a provider
Official help centers are built for millions of people. We’re built for the one person whose email is broken right now. That means a real specialist, a straight answer and a fix you understand.
- Independent and unbiased. We aren’t paid by any provider, so our only job is solving your problem.
- Security first. We never ask for your password or 2-step verification codes, and screen sharing only ever happens with your consent, in a session you control.
- Prices you see before anything is charged. Free diagnosis, a clear quote, and “resolved or refunded” backed by our refund policy.
- Plain English, no jargon. Every step explained so you can do it yourself next time.
Simple, honest pricing
Pay for a fix, not for a phone queue
Every plan starts with a free diagnosis and a quote you confirm. Nothing is charged until you say so.
One-Time Fix
A single issue, handled start to finish in one session.
- One issue, up to 60 minutes
- Live chat with a specialist
- Resolved or refunded within 7 days
- Priority queue
No charge if we can’t help after diagnosis.
Home Care
Ongoing peace of mind for you and your family’s accounts.
- Unlimited live chat
- Up to 3 email accounts
- Priority queue
- Monthly security check
- Cancel anytime · 30-day money-back
Billed monthly. Cancel in one click.
Business
Dedicated help for teams and custom-domain mail.
- Up to 25 mailboxes
- Dedicated specialist
- Setup, migration & admin help
- 15-minute response SLA
Volume pricing available.
Real people, real inboxes
“I was back in my account in twenty minutes”
Rated 4.9 out of 5 in post-chat surveys. Here’s what a few of the people we’ve helped told us afterwards.
Good questions
Things people ask before they start a chat
No — never. We also never ask for 2-step verification codes. Our specialists guide you while you stay signed in to your own account and type everything yourself. If anyone claiming to be from EmailHelp asks for a password or code, end the conversation and let us know.
No. EmailHelp is an independent third-party support service. We are not affiliated with, endorsed by or sponsored by any email provider, and we don’t have special access to their systems. What we have is specialists who know how those systems work and can guide you through them.
Diagnosis is free. Once we understand the problem, we give you a clear quote — a One-Time Fix is $49, Home Care is $19 a month and Business is $99 a month. Nothing is charged until you confirm, and a One-Time Fix is resolved or refunded within 7 days. See the pricing page for details.
In most cases, yes. We help you use the provider’s own recovery process correctly — the right recovery options, the details the forms are really looking for, and what to do when a request is rejected. If after diagnosis we believe we can’t help, we’ll say so and there is no charge.
Usually not — most fixes happen over chat with steps you follow on your own screen. If seeing your screen would help, we ask for your explicit consent first, you start the session, you can watch everything we do, and you can end it at any moment. Prefer not to chat? Email support@emailhelp.us instead and a specialist will reply, usually within the hour.
Yes. A One-Time Fix is refunded in full if the problem isn’t resolved within 7 days of purchase, and there’s no charge at all if we decline the case after diagnosis. Subscriptions come with 30-day money-back on the first payment (see our refund policy) and can be cancelled anytime. Refunds go back to your original payment method within 5–10 business days — see the refund policy.
Ready when you are
Not sure what’s wrong? Let’s find out together.
Start a live chat and a specialist will diagnose the problem for free — you only pay if you choose to proceed.
Free diagnosis · No password ever requested · Resolved or refunded