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Every email problem, fixed with a specialist by your side

From a forgotten password to a business domain that keeps landing in spam — here is exactly what we fix, what it looks like when it goes wrong, and how we put it right. Any provider, any device, 24/7.

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  • No password ever requested
  • Free diagnosis · price shown before you pay
  • Resolved or refunded
24/7 live chat
Independent & unbiased
No password ever requested
Resolved or refunded

Access & recovery

Getting back into an account that is yours — the most common reason people reach us.

Login & access problems

You know it’s your account — it just won’t let you in. Password loops, unfamiliar sign-in prompts, a verification code that never shows up: we find the step that’s failing and get you past it.

Common symptoms

  • “Wrong password” even after you’ve just reset it
  • Verification codes that never arrive by text or email
  • “Confirm it’s you” prompts you can’t complete on a new phone or laptop
  • The browser signs you out again or loops straight back to the login page

What we do

  • Work out which step is failing — password, device check, code delivery or browser — before changing anything
  • Guide you through your provider’s own sign-in checks in the right order
  • Fix code delivery: outdated phone numbers, blocked short codes, a recovery address you no longer use
  • Clear stale sessions and saved passwords, then get you signed in on every device — without ever asking for your password

Free diagnosis · One-Time Fix $49 · Resolved or refunded

Password & account recovery

A forgotten password, a recovery address you closed years ago, a mobile number from three moves back. Recovery forms are strict — we help you give them exactly what they’re looking for.

Common symptoms

  • The reset link goes to an address or phone you no longer have
  • “We couldn’t verify this account belongs to you” after every attempt
  • Security questions you answered years ago and can’t recall
  • The password-reset email never arrives — not even in spam

What we do

  • Map out which recovery options are still valid before you use up attempts
  • Walk you through the recovery form one field at a time, with the details it actually checks
  • Advise on timing, device and location — requests succeed far more often from a familiar device
  • Once you’re in: set a strong new password, update every recovery option and show you how to store it safely

Free diagnosis · One-Time Fix $49 · Resolved or refunded

Locked, suspended or disabled accounts

“Unusual activity detected.” “This account has been disabled.” A lock is frightening, but it’s usually a safety measure — and most of them can be lifted with the right request, made the right way.

Common symptoms

  • Locked after “suspicious activity” or too many sign-in attempts
  • Suspended for a policy or terms issue you don’t understand
  • Mailbox disabled after a long stretch without signing in
  • A “temporary” hold that keeps extending, or a lock that comes back after a trip

What we do

  • Identify why the lock happened — security trigger, policy flag or inactivity — and what it takes to lift it
  • Help you gather what providers look for: when the account was created, frequent contacts, devices you’ve used
  • Prepare a clear, accurate appeal or verification request and walk you through submitting it
  • Follow the review with you, know what to do if the first request is refused, and secure the account so the trigger doesn’t fire again

No charge if we decline the case after diagnosis · Refund policy

Delivery & security

When mail stops moving — or someone else has been moving it for you.

Not sending or receiving

Mail that bounces, sits in the outbox or simply never appears. We trace where messages are getting stuck — your app, your account or the other end — and get them flowing again.

Common symptoms

  • Messages stuck in Outbox or “Sending…” for hours
  • Bounce-backs with codes like 550, 552 or “mailbox full”
  • Important emails landing in Spam, or vanishing entirely
  • You can send from webmail but not from your phone or mail app

What we do

  • Read the bounce message with you and translate what it actually means
  • Check storage, filters, blocked senders and forwarding rules that quietly swallow mail
  • Correct outgoing server settings, ports and authentication in your mail app
  • Test sending and receiving in both directions until it works everywhere — and for a business domain, check SPF and DKIM so your mail stops being flagged

Free diagnosis · One-Time Fix $49 · Resolved or refunded

Hacked account & security hardening

Someone else has been in your inbox. First we get them out. Then we lock the doors — 2-step verification, recovery options that are actually yours, and no hidden forwarding rule left behind.

Common symptoms

  • Contacts receiving emails you never sent
  • Sign-in alerts from places you’ve never been, or a password that changed without you
  • Sent or Trash folders containing mail you don’t recognise
  • Password-reset emails for other services arriving out of the blue

What we do

  • Sign out every device and session, then set a new strong password — you type it, we guide
  • Find and remove forwarding rules, filters, app passwords and connected apps the intruder left behind
  • Turn on 2-step verification with backup codes, and set recovery options that only you control
  • Check whether linked accounts (banking, shopping, social) need attention, and leave you a plain-English checklist for spotting the next attempt

We never ask for your password or 2-step codes · How we keep you safe

Devices & everyday use

Email that works the same on every screen, and an inbox you can actually find things in.

Setup & sync on phones, tablets and mail apps

One inbox, every device. We set your account up correctly in Outlook, Apple Mail, Thunderbird or your phone’s built-in mail app, then make sure “deleted” means deleted everywhere.

Common symptoms

  • “Cannot verify server identity” or “incorrect settings” when adding the account
  • Mail shows on your phone but not your laptop — or the other way round
  • Deleted or read messages keep coming back, and folders are missing
  • A new phone, and no idea what the account settings were

What we do

  • Add your account to Outlook, Apple Mail, Thunderbird, the Gmail app or built-in phone mail — with the right server, port and encryption
  • Use IMAP rather than POP so every device shows the same inbox and folders
  • Sort out app-specific passwords, calendar and contact sync, and duplicate accounts
  • Move you to a new phone or computer without losing a single message

Up to 3 accounts on Home Care · $19/month · cancel anytime

Outlook, Apple Mail, Thunderbird and Gmail are trademarks of their respective owners, named for identification only. EmailHelp is an independent service and is not affiliated with any email provider or app maker.

Spam, filters & organization

Storage full, forty newsletters a day and the email you actually need buried on page nine. We clean up, set rules that stick and hand you back an inbox you can find things in.

Common symptoms

  • “Storage almost full” warnings, and mail bouncing because of it
  • Spam flooding the inbox while genuine mail goes to Junk
  • Thousands of unread messages and no way to find anything
  • Filters that used to work and silently stopped, unsubscribe links that don’t

What we do

  • Bulk-clear old mail, oversized attachments and duplicates to free up storage — you approve every step
  • Retrain the spam filter: block, allow-list and report so it learns the right way round
  • Build filters, labels and folders that file mail automatically as it arrives
  • Explain what each rule does so you can adjust it yourself later

Free diagnosis · One-Time Fix $49 · Resolved or refunded

For teams

Email on your own domain, with someone who answers in minutes rather than a ticket queue.

Business & custom-domain email

Email on your own domain, done properly: mailboxes that work on day one, DNS records that keep you out of the spam folder, and migrations where nothing goes missing.

Common symptoms

  • Client emails landing in spam or bouncing with “unauthenticated sender” warnings
  • New starters need mailboxes and aliases; leavers need offboarding without losing their mail
  • Moving from one email service to another with years of history to bring along
  • No backups, and admin settings nobody on the team fully understands

What we do

  • Guide SPF, DKIM and DMARC setup so receiving servers trust your domain
  • Create, alias, forward and secure mailboxes; set sensible sharing and admin roles
  • Plan and support migrations between providers, mailbox by mailbox, with verification at every step
  • Set up automatic backups and retention — and on the Business plan, a dedicated specialist with a 15-minute response SLA
Compare plans

Business plan $99/month · up to 25 mailboxes · 30‑day money‑back on the first payment

Ready when you are

Not sure what’s wrong? Let’s find out together.

Start a live chat and describe what you’re seeing. A specialist will diagnose the problem for free — you only pay if you choose to go ahead with a fix.

support@emailhelp.us

Free diagnosis · No password ever requested · Resolved or refunded